VELOKS offers a 2-year warranty on the trike, including the electrical system against damage through material or manufacturing defects.
Warranty is only valid for original parts from VELOKS.
In case of warranty VELOKS will replace / repair the damaged part with a part of our choice.
Damage caused by wear and tear, corrosion or damage at the powder coating is excluded.
Damage caused by: inappropriate use, inadequate care / maintenance, misuse or abuse, falls or crashes, overloading, incorrect assembly, submersion in water, prolonged driving or parking uncovered in rain, prolonged parking without charging, deep dischage, is excluded,
Modification of the frame or key parts/components, or using the bicycle for commercial purpose such as rental or leasing shall void this warranty.
The warranty is processed directly by contacting VELOKS.
In the event of any action that falls under warranty the original warranty period will not be prolonged.
Transport, labor or secondary cost associated with warranty repairs are not covered by the warranty.